DTB Radio warranty and shop policies

*** by making a purchase from DTB Radio, you agree to all DTB Radio polices, present and future ***

warranty Policy:

DTB Radio warranty's its products and labor against defects and malfunctions NOT related to antenna or vehicle electrical system problems for for 90 days from the date of purchase. Support will be limited to repair or replacement of item under warranty, at our option. DTB Radio WILL NOT cover repair bills from other shops! * Taking the radio to another shop immediately voids your warranty! * If you have a problem, bring it back to
us WITH the receipt, and we will take care of you.

* There will be exceptions, as a project to document and list legitimate and technically-knowledgable shops progresses. Taking the radio to any shops on this list will not void the warranty; however, costs incurred at these shops will NOT be covered.

While we do welcome ANY comments, complaints, or suggestions, DO NOT come back with a complaint and expect any warranty coverage if you took the radio to another shop for repair, or if you do not have your receipt.

Returns Policy:

Undamaged and fully operational items may be returned within 10 days of purchase for a refund in the form of store credit, minus a %15 restock fee. All returned item(s) must be accompanied by all of their original packaging and and all included accessories and manuals. You MUST provide your original receipt. Any items found to be operationally or cosmetically damaged or otherwise unfit for retail sale (including missing accessories and packaging, etc) will NOT be accepted for return. Used items must be returned with any included accessories. Since used items generally show normal wear and tear, minor scratches, minor finish blemishes, and small scuff markes are not a problem. Major flaws, such as broken/missing knobs, large dents, etc, will be unreturneable, unless the original receipt indicates that suck things were already present at time of sale.

Mail Order Policy:

All mail and phone orders are subject to the above policies, with an additional 10 days on the warranty coverage, and an additional 20 days on returns.

Repair Policy:

Any items either dropped off or shipped to us for repair which are not paid for and picked up (or, in the case of mail-ins, return shipping arrangements made) within 30 days, will be either disposed of, or sold to recover our costs. Exceptions to this can be arranged on an individual basis.

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